Hey-the soft close feature on my convertible recently stopped working, making it necessary to slam it shut to keep the lid latched. I went to google and found out you can pull a particular fuse and reset the closer, but if you repeat that too many times, it causes the pump to eventually fail. The pump is a $900. part. I decided to have the dealer replace the latch mechanism and told the service tech what the problem was & to replace that part, which I had already priced at about $350. They charged me for the part and labor, which came to $600. However, they also included a diagnostic fee of over $100. I thought that was unfair and told them so. In the future, if I know what specifically needs to be fixed, I'll request not being charged this fee.
This is the first time something broke in the nine years I've owned the car.
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